We pride ourselves in concentrating on our specialisms and doing our best for you with a quality service, professionalism, and expertise. Our reputation is important to us- so if we get things wrong we want to put them right.

Getting Started

If our service does not meet your expectations we hope you will tell us. If at any point you become unhappy or concerned about the service we have provided then we prefer you to tell us straight away so we can resolve the problem.

Our terms of business and the client care letter sent to you when you first instructed us set out the basis on which would work for you.

The letter will include the name of the person responsible for working on your matter and their supervisor.

It may be helpful to contact the person working on your matter to discuss concerns as a starting point. However if the response is unsatisfactory or you would like your concern to be dealt with as a formal complaint the links below set out what to do to as your next step, and your rights if we don’t fix things satisfactorily.